Skip to main content

Troubleshooting Domains

Common Issues and Solutions​

🔍 DNS Issues​

DNS error or domain not opening
  1. Check settings:
  • Make sure the domain points to the correct IP
  • Verify A-records for @ and www
  • Wait enough time for DNS to propagate (up to 24 hours)
  1. Verification steps:

Check IP here: https://2ip.ru/whois/ Or via terminal:

# Check DNS records
dig domain.com
# Check A record
dig domain.com A
  1. If the issue persists:
  • Copy the check link (use the "Share" button after check)
  • Contact your registrar/shop support with the link

🔒 SSL Issues​

SSL certificate errors
  1. For own server:
  • Check web server configuration
  • Make sure Caddy is correctly set up
  • Wait for automatic SSL issuance
  1. For shared server:
  • Wait for automatic issuance (may be limited)
  • Contact support if issues persist
  1. For Cloudflare:
  • Check SSL mode (recommended: Full)
  • Ensure TLS 1.3 is disabled for traffic from Russia

⛔ 403 Error​

403 error on main page

Cause: No link created for the domain

Solution:

  1. Go to the "Links" section
  2. Create a new link for the domain
  3. Set necessary parameters
  4. Save and test
tip

Always create a link immediately after adding a new domain.

🔄 Redirect Issues​

Redirect goes to an old link after update

Note: Cache updates every 5 minutes

Solution: Wait for cache to refresh

Redirect not working

Solution: If none of the listed fixes work, contact support and include your domain.

🔑 Activation Issues​

Invalid domain activation key
  1. Check:
  • Make sure the key is entered correctly
  • Ensure the key hasn't been used before
  1. Steps:
  • Take a screenshot of the error
  • Contact the seller with proof of purchase
  • Provide a domain check screenshot and link

Check Tools​

Automatic Checks​

  1. Via the control panel:
  • Use the "Link Check" section
  • Use the "Add Domain" section
  1. Manual Check:

Append check.php to your domain:

domain.com/check.php

A correct setup should display your server's IP.

General Recommendations​

When contacting support

Always include:

  1. The domain check result link
  2. Screenshots of errors
  3. A history of actions taken with the domain

Problem Checklist​

  1. Basic Check:
  • DNS settings are correct
  • Enough time has passed since changes
  • No SSL problems
  • Required links are created
  1. Advanced Check:
  • Verified via check.php
  • Tested in different browsers
  • Tested in incognito mode
  • Tested from different devices

Frequently Asked Questions​

❓ How long does DNS take to update?
  • Usually 5–30 minutes
  • In rare cases, up to 24 hours
  • Faster with Cloudflare
❓ How to get a check link?
  1. Perform a domain check
  2. Click the "Share" button
  3. Copy the generated link
❓ Why isn’t SSL working?
  • Check DNS settings
  • Verify A-records are correct
  • Wait for automatic SSL issuance
  • Check for server limitations

Support​

If the issue persists, contact:

  • Your domain shop/registrar support
  • TDS.SO administrator: @catfatweb
Tip

Always begin with a basic check and move toward more advanced diagnostics step by step.